At FragranceNass.org, we strive to deliver your orders promptly and efficiently. This Shipping Policy outlines our shipping practices and provides information about delivery times, shipping costs, and international shipping options.
a. Domestic Shipping (USA, UAE, UK):
We offer shipping within the United States, the United Arab Emirates, and the United Kingdom. Our extensive logistics network ensures that your orders are delivered quickly and reliably to these regions.
b. International Shipping:
In addition to our primary markets, we ship to select international destinations. Please contact our Customer Service team at Enquiry@Fragrancenass.org for specific information about international shipping availability and rates.
a. Order Processing:
All orders are processed within [X] business days after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
b. Delays:
While we strive to process orders promptly, there may be occasional delays due to high order volumes or unforeseen circumstances. If your order is delayed, we will notify you via email.
a. Expedited Shipping:
We offer expedited shipping options for faster delivery. The estimated delivery times and costs for expedited shipping will be provided at checkout.
b. Free Shipping:
We offer free standard shipping on orders over [X] within the USA, UAE, and UK. This offer may be subject to specific conditions, such as minimum order value or promotional periods.
a. Tracking Information:
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status of your shipment on the carrier’s website.
b. Tracking Updates:
Please allow [X] hours for tracking information to become available after your order is shipped. If you do not receive tracking information or if there are any tracking issues, please contact us at Enquiry@Fragrancenass.org.
a. Delivery Times:
Estimated delivery times are provided for each shipping method at checkout. Please note that these are estimates and actual delivery times may vary due to factors beyond our control, such as weather conditions or customs delays.
b. Failed Delivery Attempts:
If the carrier is unable to deliver your order due to incorrect address information or absence at the delivery location, the package may be returned to us. In such cases, additional shipping costs may apply for re-delivery.
a. Customs and Import Duties:
For international orders, customs and import duties may be applied once the shipment reaches your destination country. These charges are the responsibility of the recipient and vary by country. Please contact your local customs office for more information.
b. International Delivery Times:
International delivery times vary depending on the destination country and the shipping method selected. Please allow additional time for delivery due to customs processing.
a. P.O. Boxes:
We do not ship to P.O. Boxes. Please provide a physical address for delivery.
b. Restricted Items:
Certain products may be restricted for shipping to specific locations due to legal or safety regulations. If your order contains a restricted item, we will notify you and provide alternative options.
a. Lost Shipments:
If your order is lost during transit, please contact us at Enquiry@Fragrancenass.org as soon as possible. We will work with the carrier to locate the package and, if necessary, arrange for a replacement or refund.
b. Damaged Shipments:
If your order arrives damaged, please contact us within [X] days of delivery with photos of the damage. We will arrange for a replacement or refund, depending on the extent of the damage.
If you have any questions or concerns about our Shipping Policy or your order, please contact our Customer Service team at:
• Email: Enquiry@Fragrancenass.org
