At FragranceNass.org, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a clear and fair Refund and Return Policy to address your concerns.
a. Returnable Items:
We accept returns of unopened, unused, and undamaged products within [X] days of the delivery date. The items must be in their original packaging, including any seals or shrink wrap, and in the same condition that you received them.
b. Non-Returnable Items:
The following items are not eligible for returns:
a. How to Initiate a Return:
To initiate a return, please contact our Customer Service team at Enquiry@Fragrancenass.org with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
b. Shipping Costs:
Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
a. Inspection Process:
Once we receive your returned item, our team will inspect it to ensure it meets the return eligibility criteria. If the item is ineligible for return, we will notify you and return the item to you at your expense.
b. Approval of Returns:
If your return is approved, we will process your refund within [X] business days. The refund will be issued to the original payment method used for the purchase.
a. Refund Amount:
Refunds will be issued for the purchase price of the returned item(s), excluding any original shipping charges. If the return is due to a defect or error on our part, we will also refund the original shipping charges.
b. Refund Processing Time:
Refunds will be processed within [X] business days after the return is approved. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider’s policies.
a. Exchange Policy:
We do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.
a. Reporting Damaged Items:
If you receive a damaged or defective item, please contact us within days of delivery at Enquiry@Fragrancenass.org with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you.
b. Return of Defective Items:
For defective items, we may request that you return the item to us for inspection. If required, we will provide a prepaid return shipping label.
a. Order Cancellation:
You may cancel your order within [X] hours of placing it for a full refund. After this period, we cannot guarantee that your order can be canceled as it may already be processed for shipment.
b. How to Cancel:
To cancel an order, please contact us immediately at Enquiry@Fragrancenass.org with your order number. If the order has not yet been processed, we will cancel it and issue a full refund.
If you have any questions or need assistance with a return or refund, please contact our Customer Service team at:
• Email: Enquiry@Fragrancenass.org
